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CASE STUDY - Unicorn Ops conducts 300+ eKYC verifications per day for a major Fintech company for its digital wallet

The Field Operations team (60 executives) and Tele calling Team (10 agents) successfully coordinated and successfully conducted 300 + Aadhaar based eKYC per day for a Fintech company for its digital wallet

Client Overview

Paytm is one of India’s most trusted fintech platforms, headquartered in Noida. It offers digital payments, mobile wallets, and regulated banking services through Paytm Payments Bank. In response to RBI’s compliance regulations, Paytm needed to upgrade all wallet users to verified accounts — a move that required rapid execution of eKYC (electronic Know Your Customer) for thousands of users across Mumbai.

The Challenge

To maintain uninterrupted services and meet the compliance deadline, Paytm had to complete Aadhaar-based eKYC for customers in specific Mumbai PIN codes at an aggressive pace.

Key Challenges

    • Target: 300+ eKYC verifications per day
    • Geography: On-ground execution in Mumbai
    • Deadline: Limited time window as per RBI regulations
    • Scale: Thousands of wallet users needing upgrade

Our Solution

Unicorn OPS, the operations wing of Cylsys Software, stepped in with a rapid-response execution model built for speed, precision, and adaptability.

Dual-Team Strategy
    Telecalling Team (10 Agents):
    • Contacted users from Paytm’s database
    • Explained eKYC requirements
    • Scheduled appointments for field visits
    Field Operations Team (60 Executives):
    • Conducted door-to-door visits
    • Used smartphones + biometric kits
    • Completed Aadhaar-based eKYC on-site

Process Efficiency

    • Real-time tracking and supervisor oversight
    • Agile reassignments in case of missed appointments
    • Daily huddles to assess and optimize performance

Project Timeline at a Glance

Unicorn OPS, the operations wing of Cylsys Software, stepped in with a rapid-response execution model built for speed, precision, & adaptability.

Phase
  • Planning
  • Team Setup
  • Execution Rollout
  • Real-Time Tracking
  • Goal Achieved
Highlights
  • RBI compliance mandate shared by Paytm; Unicorn OPS engaged
  • Tele-callers + field team trained, equipped & ready
  • Customer outreach and field visits begin across Mumbai
  • Supervisors ensured dynamic coordination and backup coverage
  • >300 verifications/day; 100% users verified within deadline

About Unicorn OPS

Unicorn OPS is a division of Cylsys Software, specializing in performance-led operations support.

    What We Offer
    • 80+ professionals across our Gadarwara ops facilit
    • Call Centers: Mumbai (International) | Noida (Domestic)
    • Engagement Models: Hourly, Daily, Weekly, Monthly
    Services
    • Back Office Operations
    • Data Entry  
    • SMS & Email Campaigns
    • Lead Generation
    • Call Center Ops
    • Appointment Scheduling for Professionals

Want Results Like This? 

Whether it's customer verification, on-ground ops, or deadline-driven compliance, Unicorn OPS delivers results that scale — fast, flexible, and on point.

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